Privacy Policy

Welcome and thank you for your interest in EZY Phonics and our early literacy programmes.

In furtherence of the obligations imposed by the Personal Data Protection Act 2012 (“PDPA”), EZY Phonics is dedicated to implementing the appropriate safeguards and data protection policies to ensure that your personal data is handled in compliance with Singapore's data protection laws.

In this regard, this Privacy Policy outlines our practices regarding handling personal information that you may provide to us during the course of our service offerings to you. The Privacy Policy is subject to our Terms and Conditions, which is available in the following section.

If you have any questions, concerns or objections with regard to our data handling practices outlined in this Privacy Policy, please contact us at info@ezyphonics.com. Otherwise, through your voluntary provision of personal data to us, you are deemed by the PDPA to consent to our collection, use and disclosure of your personal data in accordance with the PDPA and, in particular, this Privacy Policy.

Please note that this policy does not apply to the practices of third parties that EZY Phonics does not own or control.

Thank you for your kind attention.

1. Overview

In the course of the provision of our services and in order to operate effectively, EZY Phonics needs to collect, use and disclose personal information about individuals, including but not limited to: personal information current, past and prospective customers and individuals related to or provided by the same, as well as that of current, past and prospective employees. This Privacy Policy describes what information we gather from you, how we use and disclose and store that information, and to ensure compliance with the regulations of the PDPA. By enquiring for or participating in any of our programs, thereby receiving our service (“Service”), you expressly consent to the information handling practices described in this policy. The practices described in this policy apply only to our use of information which you provide us during the course of receiving our Service. Information collected from you by others, such as third party web sites that you access through links on our website or in any of our email communications, are governed by those entities’ privacy policies.

2. The information we collect

Personal data: When signing up for any of our programs, you may provide us with information that can be used to identify you on an individual basis and allow us to contact you as part of the Service. “Personal Data” is defined by the PDPA as data, whether true or not, about an individual who can be identified from that data or from that data and other information to which an organization has or is likely to have access. We generally collect a limited set of relevant Personal Data in order for us to serve you to the best of our ability. EZY Phonics will keep Personal Data no longer than is necessary for the purpose it was collected for or any business or legal purposes. We will take all reasonable steps to ensure that all Personal Data is destroyed, permanently deleted or identity-stripped if it is no longer required for such purposes. Cookies: When using our website at www.ezyphonics.com (“Website”), we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Please note that not all cookies will remain on your computer and all cookies can be removed. If in doubt, please refer to your web browser’s “Help” section to learn the proper way to modify your cookie settings. Visitor information: When you visit our Website or open one of our emails (HTML communications such as newsletters), we may be provided by our IT service provider with certain information from your web browser which may include Internet Protocol address (“IP Address”) or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after visiting our Website, the pages you view on our Website, and the dates and times that you visit, access, or use the Website.

3. The ways we use information

We use the abovementioned information in a variety of ways in the operation of our business, including:

Personal Data: To operate, maintain and enhance our Service for you and other customers’ specific preferences. We will use your email address to contact you for administrative purposes; for customer relationship management purposes; internal record keeping and managing employment relationships; to share with you updates and more information (including optional promotional/marketing material) related to the Service; to understand and analyze the usage trends, interests, and preferences of our customers; to improve the way our Service works; to introduce new features and services; and all other purposes necessary and/or incidental to our business and all purposes necessary for or related to any of the above purposes. Should Personal Data be required to be used for a new purpose, the data subject’s approval will be obtained prior to using his/her Personal Data for such new purpose or the data subject will be notified, in the case where an exemption to the consent or notification obligation is not provided by the PDPA. In the case where customers provide us with Personal Data of third parties, our customers need to obtain all consents, if necessary, from such third parties to collect, use and disclose Personal Data for the purposes as set out above. Cookies and Visitor Information: To: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your next visit to our website; (b) provide customized third-party advertisements and information; (c) monitor and analyze the effectiveness of our website content and (d) monitor aggregate usage metrics such as number of visitors and pages viewed etc..

4. Sharing of information

Personal Data may be disclosed within EZY Phonics to any of its existing or future related or associated companies or to any other third party(ies) such as auditors, professional consultants or advisors (including law firms), accountants, agents, insurers, governmental bodies and authorities or any other third party in order to satisfy the purposes for which the Personal Data have been collected. Personal Data may also be transferred outside Singapore in accordance with the requirements of the PDPA. Please note that we do not sell, or share your (or your child’s) personal information to any third party for any marketing or advertising purpose. We do not share personal information except as expressly provided in this policy, and in particular as follows: We work with third party service providers to provide various services for us in order for us to deliver our Service to you in the best way possible, such as IT services. To the extent it is necessary for these service providers to complete their contractual obligations to us, these third parties may have access to or process your personally identifiable information. Generally, our policy is to make these disclosures under limitations comparable to those in this policy, although certain large service providers, such as large hosting providers, do not expressly agree to such limitations in their contracts with us or their other customers. Nevertheless, we will always strive to limit the information shared with such third parties to the bare minimum necessary and such sharing is guided only by a “need-to-know” basis. Many third parties who we provide your personal information to may provide certain government and law enforcement agencies access to information stored by such third parties without providing notice to us, in some cases as required by law and in other cases voluntarily, and we have no control over such activities. We may make certain automatically collected and other aggregate non-personally-identifiable information to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, promotions, related to the Service. We may also disclose your information if required to do so by law, such as in response to a subpoena or where a parent requests copies of a child’s personal information, or in the good-faith belief that such action is necessary to comply with the law, or in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with investigative or law enforcement activity. We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect us and others from fraudulent, abusive, or unlawful uses or activity; to investigate and defend ourselves against any third party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Service; or to protect our, our users’, and others’ rights, property, and security.

5. Your options regarding providing us with information

You may, of course, decline to share certain personal information with us, in which case we may not be able to provide to you certain aspects of our Service, such as program updates, promotions and latest news from EZY Phonics. You may update, correct, or delete your personal information with us by making such a request to us at info@ezyphonics.com. To protect your privacy and security, we take reasonable steps to verify your identity before making corrections to your information.

6. Third party services

Our website or other communications related to our Service that we may send to you may contain references and links to Web sites and services provided by third parties. Any personal information you provide on third party sites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links are displayed on our website or other communications related to our Service that we may send to you. We encourage you to learn about third parties’ privacy and security policies before providing them with personally identifiable information.

7. Our commitment to data security

Reasonable security measures are in place to protect Personal Data against unauthorized access, collection, use, disclosure, copying, alteration, accidental loss or theft, destruction, damage or similar risks. All employees of EZY Phonics are made aware of the importance of maintaining confidentiality of the Personal Data collected from our clients or staff. The access to Personal Data of employees is on a 'need-to-know' basis only. Nevertheless, we do employ certain safeguards designed to help improve the integrity and security of your personal information and continue to work on how to enhance such safeguards, no physical or technical system, process, transmission, or storage mechanism is completely secure or immune from outages, losses, attacks, circumvention, design or implementation flaws, and human error. We cannot warrant or ensure that information you transmit to us will not be lost or compromised, either during or after transmission. If we learn of a security breach, then we may attempt to notify you electronically so that you can take appropriate protective steps or take necessary action with the authorities.

8. Accuracy

Personal Data held by EZY Phonics is usually provided either by the customer or the data subject himself/herself, and EZY Phonics is therefore not responsible for its accuracy in the first instance. However, if there is a complaint about the inaccuracy of the Personal Data kept by EZY Phonics, that complaint can be directed to info@ezyphonics.com.

9. Rights of Data Subject

Under the PDPA, the data subject has the right to withdraw his/her consent to the collection, use and disclosure of his/her Personal Data. In the event that a data subject has withdrawn his/her consent, EZY Phonics will advise the data subject on the consequences of the withdrawal and will cease to use or disclose the Personal Data in case the data subject’s consent is legally required. The data subject also has the right under the PDPA to access information held about him/her by EZY Phonics and, if the details are inaccurate, the data subject may request that the data shall be amended. The right of access and correction can be exercised in accordance with the PDPA. Any access request may be subject to a fee to meet the cost in providing the data subject with details of the information EZY Phonics holds about the data subject. Such request shall be made in writing to info@ezyphonics.com.

10. Amendment of Policy

EZY Phonics reserves the right to change or amend this Privacy Policy from time to time at its sole discretion. The revised Policy will be available on our website www.ezyphonics.com

Terms & Conditions

AGREEMENT TO TERMS

These Terms and Conditions constitute an agreement made between you, whether personally or on behalf of an entity (“you”) and EZY Phonics (“we,” “us” or “our”), concerning your access to and use of www.ezyphonics.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

These terms and conditions were established for your patronage to EZY Phonics.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Singapore, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

USER REPRESENTATIONS

By using the Site, you represent and warrant that:

[(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary;] (3) you have the legal capacity and you agree to comply with these Terms and Conditions; [(4) you are not under the age of 13;] (5) not a minor in the jurisdiction in which you reside [, or if a minor, you have received parental permission to use the Site]; (6) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; (8) your use of the Site will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

SOCIAL MEDIA

As part of the functionality of the Site, we link your account with online accounts you may have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time.

PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to:

(1) monitor the Site for violations of these Terms and Conditions;

(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;

(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;

(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;

(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

USER DATA

We will maintain certain data that you transmit to the Site, defined in our Privacy Policy, for the purpose of managing the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: info@ezyphonics.com.

T&Cs